What "measurably increase" means

Your baseline is the answered-call and booked-job counts from your first 14 days of service, compared against your prior period — either your own records (phone logs, calendar, or missed-call log) or, if none exist, the missed-call volume Fieldmode observes in those first 14 days. The guarantee is met when your dashboard shows a higher count of answered calls and booked jobs over the 60-day period than the baseline projects. All numbers come from your own dashboard data — the same recordings, transcripts, and bookings you can inspect call by call.

The remedy

Your next month's subscription fee is waived in full. That's the monthly service fee for your plan (for example, $500 on Never Miss a Customer). One-time setup fees are not re-charged or affected.

How to claim

Emailsales@fieldmodesolutions.comwithin 14 days of your 60-day mark and say you're claiming the guarantee. That's the whole process — no forms, no calls you don't want, no hoops. We check the dashboard numbers together and the credit applies to your next invoice.

What's excluded

• Periods when call forwarding was cancelled, disabled, or misconfigured on the client side, against our setup instructions
• Client-caused outages: unpaid carrier bills, number changes we weren't told about, or calendar access revoked
• Calls outside the service's scope as agreed at setup (e.g., lines we were never asked to cover)

Nothing here limits rights you have under New York law. Questions about these terms before you sign up? Call (914) 246-0514 — a founder answers.